Great customer service has your order ready for you when you walk in, greets you by your first name, and gives you a friendly smile when you leave. It makes previous, current, and potential customers feel good when they think about you. Unfortunately, the personal interaction necessary for great customer service is severely limited to ecommerce and web-based businesses that continue to grow. But although the web makes customer service harder to focus on, this doesnt mean you should abandon it! The following five tactics will help you take your customer service, and your entire business, to the next level.
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